Privacy Policy

Your personal data and your assets are our highest priority. We are fully committed to safeguarding them.

天衡 芬諾瓦 collects and retains data necessary for your trading activities. The methods used to collect and store this information are outlined in the following Privacy Policy.

Our policy is founded on the following principles:

• To ensure full transparency about how we collect and store your personal data:

Our goal is to make sure you understand how we collect and process your data, so you can make an informed decision. We maintain clear guidelines and processes for handling data on this website. Our policy explains the specific methods we use so you have clear, transparent and concrete information about how your data is used. You are in the driver's seat.

We will always share information promptly whenever we determine that you should be informed. Transparency is essential to us.

Our knowledgeable staff are always available to answer any questions about our processes, including our obligations under the laws of {country}. You can reach us at: info@tianheng-finnova.com

• We do not permit any other use of personal data beyond what is set out in our Privacy Policy.

We may process personal data for purposes such as ensuring the proper operation of 天衡 芬諾瓦 services and facilitating connections between trader members and third-party trading platforms. We may also use it to maintain and enhance website features and services, protect our rights, and meet regulatory or other legal obligations. Finally, where necessary, we process this data to support administrative and other business functions related to the services we provide to you, our client.

To provide services that better meet your preferences and needs, 天衡 芬諾瓦 processes personal data.

• To ensure you can utilise essential tools to safeguard your personal data and uphold your rights in this regard:

At any time, you may contact us to access all of your personal data. We can also update or delete it upon request. We further support requests to transfer your data to you or a nominated third party. We offer these services to help you exercise your rights to privacy and control.

• Safeguard your personal data:

Our security systems meet the highest standards, using bank‑grade security measures. While no system can be guaranteed 100%, we are committed to continually enhancing our systems to the highest possible level and strengthening the safeguards we already have in place.

We maintain a detailed and comprehensive privacy policy and the highest-level security systems.

1. The Scope?

This policy outlines our procedures for collecting, processing, and sharing all data relating to natural persons.

Our policy terms apply to all natural persons who are identifiable or identified. This specifically includes any natural person who can be, or has already been, identified in relation to data entrusted to us, or data to which we have access and/or that we can combine.

Data processing, as defined in the Privacy Policy, specifically refers to the storage, management, and organisation of such personal data.

We do not collect, or seek to collect, any information about individuals under 18. We also do not allow anyone under 18 to use our platform for any purpose. If we become aware of a user under 18, or of any information relating to an individual under 18, we will delete it immediately.

2. What personal data do we retain?

When you register with us, we collect the personal data necessary to enable your use of our services. Where required, we may also ask you to provide additional personal data to verify ownership of your account, for example. To maintain and enhance the quality of our services, we collect and analyse data about your use of our platform and of services provided by our third‑party partners.

3. You are under no obligation to provide the company with your personal data.

Although you are not required to share your data with us, choosing not to do so may limit the services we can provide. It may also result in restrictions on your ability to use our platform.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

We do not collect information that can personally identify you. We do collect details such as your account activity, users' IP addresses, and the date and time of access. For maintenance, security, and support, we retain system crash reports, browser information, and the type of device used to access your account. We also record the language settings associated with your account.

Regarding personal data collection, we only collect and retain information you consent to share with us when you connect to a third-party trading platform through our services.

The personal data you have provided to third-party platforms may include your full name, address, telephone number, and email address.

5. Why does the company need my personal data, and is it lawful for them to do so?

The Company collects, stores, and processes your personal information solely for the purposes set out in this Policy. All such use and processing complies with applicable laws in {country}.

The company will only handle, process, or transmit your data in accordance with applicable laws in {country}. The legal grounds for this are as follows:

• You have agreed to allow the Company to store and process your personal data. By submitting your data to the Company, you also authorise us to transfer it to the relevant third-party trading platform. You have consented to the processing of your personal data for one or more specified purposes.
• To enhance its services, pursue legitimate interests, and establish or defend legal claims, among other purposes, the company may need to store and process your personal data.
• Data processing is necessary to comply with legal obligations.

If you would like to learn more about the data processing that the company is required to perform, please feel free to contact us by email.

Below is a list of the specific purposes for which we may process your personal data, along with the applicable legal basis.

6. Disclosure of Personal Data to Third Parties

For purposes including the storage and processing of IP addresses, user surveys and analysis, and other related services, the company may share anonymised personal data with third-party service providers.

At your request, we will share certain personal data you provide with third-party services. In such cases, the use of your data will be subject to that company’s privacy policies. This may include multiple digital trading platforms.

To better serve our clients and enhance our overall services, the company may share personal information with its affiliates and partner companies.

Where required by law, or to protect our rights and assets and those of our third-party partners, we may disclose data to relevant legal or regulatory authorities.

In the event of a critical business transaction, such as the sale of the company or when seeking investment or financing, relevant data may be shared in a lawful and appropriate manner. This also applies in the event of any merger, restructuring, consolidation, or bankruptcy, in accordance with the law.

7. Use of Cookies and Third-Party Services

For site analytics and in collaboration with advertising partners, we may use cookies and similar technologies, in accordance with applicable laws and industry standards.

Cookies—small pieces of code stored on your device when you visit a website—are used to collect information about browsing behaviour, preferences, and similar activities. They help personalise and enhance your experience by remembering your settings and preferences, and by tailoring our services accordingly. We also use cookies for site analytics and to gather statistics to support strategic planning.

Broadly speaking, there are two types of cookies used on this site. Session cookies are stored only for the duration of your visit and are deleted automatically when you close your browser. Others are persistent cookies, which remain stored in your browser even after you end a session. These cookies help the site recognise you as a returning visitor and make it easier for you to use the site.

Types of cookies:

Cookies may be used as necessary, in line with their intended purposes:

Cookies are blocked or have been deleted

To delete or block cookies, you will need to adjust your browser settings. Follow the links below for step-by-step instructions for the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Blocking cookies will prevent certain functions and site features from working as intended.

ONLINE TRACKING NOTICE

Your personal data will be stored for as long as necessary to carry out the operations described in this policy. It may be retained longer to comply with local laws, regulations, and company policies.

Your personal data will be shared—at your request and discretion—with third-party trading platforms for 12 months. When that period ends, and with your consent, the data will be shared for a further 12 months.

Our operations include the routine review of all personal data to determine whether it remains necessary.

9. Transfers of personal data to third countries or international organisations

As necessary to provide our services and/or for security reasons, personal data may be transferred to third countries (i.e., countries other than your own) and to international organizations under comprehensive security safeguards. We apply the highest standards of data protection to secure your information and ensure you have access to legal remedies and rights in all circumstances.

All residents across the EEA (European Economic Area) are protected by privacy and data protection safeguards.

• All data transfers are conducted under EU jurisdiction and competence, in accordance with the data protection standards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”)
• All data transfers between public bodies or authorities are carried out in accordance with Article 46(2). This is a legally binding and enforceable arrangement.
• The European Commission’s Standard Contractual Clauses, governed by Article 46(2)(c) of the GDPR, establish the conditions for data transfers and are applied accordingly. You can review the Clauses at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For more information about the specific security measures the company uses to protect your personal data during third-country transfers, please send your request by email to info@wealthwaydigital.uk

10. Protection of Personal Data

Personal data is safeguarded with state-of-the-art technical and organisational measures, aligned with industry best-practice standards. These measures are designed to prevent unauthorised or accidental destruction of data, as well as the loss or alteration of that data.

While we apply the highest level of care and best-practice procedures for data protection, as required by law, it is not possible to guarantee in every circumstance that your personal data will remain entirely error free. Accordingly, we cannot be held liable where personal data is disclosed, or suffers incidental, intangible, or consequential damage. This includes situations beyond our control, such as disclosure arising from transmission errors, unauthorised third-party access, or any other similar cause of this nature.

If regulators or other legal authorities issue a legally binding request, we may be required to disclose your personal data to them. Once disclosed in compliance with the law, we cannot control how those authorities handle, store, or protect your data.

Any information transmitted over the internet, including personal data, carries a risk of interception and is not 100% secure. The Company cannot guarantee the security of any data transmitted online.

11. Hyperlinks to third-party websites

This website may include links to third-party applications and websites. Please note that they are neither our affiliates nor under the company’s control, and our privacy policy does not apply to them. They maintain their own procedures and priorities for collecting and processing personal data, and we are not responsible for such activities. Use at your own discretion.

Always review the privacy policy of any company or service when visiting their website before sharing personal data. Confirm that their data collection, use, and processing practices align with your preferences and priorities. Any information you choose to share should be provided directly to the service provider.

12. Policy Amendments

We reserve the right to update or amend this policy at any time. Notices of any changes will be provided on this website and through other appropriate channels. The updated privacy policy will be posted here and will take effect immediately upon publication, unless stated otherwise.

13. Your Personal Data Rights

You retain full control and the final decision over how your personal data is used, including the right to verify accuracy, correct errors, and choose to delete or limit the scope and nature of any processing we perform.

On this page, residents of the EEA can find information relevant to them:

Your personal data is protected by the rights set out herein. You may exercise those rights immediately by sending an email to the address below.

Accessing Your Rights

If the personal data you have provided to us is accurate, you may access it at any time. All personal data we process is accessible to us and therefore verifiable.

You may request your personal data at any time for verification, and it will be provided to you in electronic format. If you request additional copies of your data that we process, beyond the first copy provided to you, a reasonable fee may be charged.

Rights provided by law and under our Privacy Policy may not be exercised in a way that infringes the rights of others. The Company reserves the right to refuse or limit access to personal data where such access would compromise the rights and freedoms of others.

Right to Rectify Errors

Any errors in your personal data, whether due to omissions or inaccuracies, may be corrected by you or by the Company to ensure it can be processed properly.

Erasure Rights

You have the right to request deletion of your personal data under the following circumstances: 1) if your data has been processed without your consent or beyond lawful parameters; 2) upon your request where the Company has no legal obligation to retain it; 3) if you no longer agree to any processing by us, even if lawful and within our or a third-party provider’s legitimate interests; and 4) if we are legally required to delete your data.

The right to erasure is overridden by legal obligations under EU law or the laws of any member state. This also applies where data is necessary for the establishment, exercise, or defence of legal claims.

Right to Restrict Data Processing

You have the right to request a restriction on the processing of your personal data if you believe it contains inaccuracies.

Upon your request to restrict the use of your personal data, it will be deleted except under the following conditions: 1) where the law of the European Union or any Member State requires retention; 2) with your consent, if needed to establish, exercise, or defend legal claims; 3) to protect the rights of another natural person.

The Right to Data Portability

You have the right to access and review any personal data you have provided, where you have consented in any manner to its collection and its processing is carried out by automated systems.

You have the right to request the transfer of any and all personal data to another company or organisation, where technically feasible. This does not affect your right to have your data deleted. This right cannot be exercised where doing so would infringe the rights or freedoms of another natural person.

Right to object to data processing

Notwithstanding the Company’s right to pursue its legitimate interests, or those of a third-party service provider, you have the right to object to the processing and request that it stop. This does not apply where there are compelling legal grounds to continue the processing, including for the establishment, exercise, or defence of legal claims. In such cases, we may continue to process your personal data.

You may, at any time, request that your personal data not be processed for any direct marketing purposes.

Your Right to Withdraw or Decline Consent

You may withdraw your consent to our processing of your personal data at any time and, where feasible, with immediate effect. This does not apply retroactively to any processing carried out before your withdrawal of consent.

If you have any concerns, you retain the right to lodge a complaint with any legal, regulatory, or other supervisory authority.

If you believe that your rights and freedoms have been infringed in connection with the processing of your personal data, European Union Member States have established regulatory and supervisory authorities for this purpose. You may lodge a complaint with these authorities at your discretion.

Section 13 outlines circumstances in which your personal data rights may be limited under European Union law or the laws of its Member States.

Once we receive your request concerning your personal data and its processing, we will provide you with access to the information you have requested, as set out in Section 13 of this policy. We may extend this timeframe by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will notify you of the extended deadline within one month of receiving your request.

We will provide the requested information electronically at no cost, unless doing so would contravene applicable law or the provisions of Section 13. We reserve the right to charge a reasonable fee or decline requests that are frivolous, excessive, or repetitive.

We reserve the right to request additional proof of identity if there is reasonable doubt about the identity of the person requesting personal data, for data protection and security purposes.